What People are Saying
Turning a challenge into an opportunity
All commodity chemicals are not created equal, nor are their suppliers. That is what April Neff has learned after more than 20 years of purchasing 14 different commodity chemicals from Haviland Products. Since 1945, Pioneer has offered a broad selection of finishing services to industries across the United States and Mexico. With eight locations and 1,000 employees, the company processes more than 560 million parts annually.
April Neff, process control supervisor for Pioneer’s Monroe, Michigan anodizing facility, describes the tumult that occurred several years ago when a change in corporate buying practices mandated a change of suppliers, based on price alone. “Though the change only affected four of our commodity chemicals, it was clear after only two orders that this was not going to work,” says April. “The orders were not on time and we had difficulty getting in touch with someone to assist us. Some of the chemicals never showed up, and I had to contact Haviland to get product.”
According to April, “I have worked with several suppliers in my 22 years and Haviland is one of the best. Everything we ask for with Haviland is always there, on time and with the highest quality. The certificate of analysis is always provided, so contamination is never an issue. Technical service is phenomenal and pricing is aggressive.”
One example April gave of Haviland “going above and beyond” is related to a safety measure. She was telling her Haviland representative about some safety concerns with diluting caustic, which she wanted to eliminate The workers had to get the caustic out of bulk tanks to dilute it and adjust the pH. After observing the issue, Haviland offered to pre-mix the caustic solution for Pioneer and even purchased a pump to further eliminate the possibility of splashing. Later, Pioneer requested the same pre-mix and pump option for the chrome solution used for testing in their labs.
Product development is another area where Haviland has been able to provide assistance. April explains, “I have approached Haviland for input on several new products. They were able to replace one of my high usage/high cost products, with a lower cost product. The new product performs the same, if not better.”
Even the Haviland drivers are polite and professional, and focused on customer service, according to April. “Our technician thinks of Jim Dorton, the bulk chemical driver like family!” she says. “His communication is excellent, keeping us updated with the ETA and even helps set up for the delivery.”
“The quality of Haviland chemicals is above reproach,” Neff says with confidence. “Our long history with Haviland Products is based on three things: consistent quality, reliability and technical support.”
For more information about Pioneer Metal Finishing: https://www.pioneermetal.com/.
July | 2019
Haviland Pool and Spa has acquired Blue Excess of Chandler, AZ. The manufacturing and warehouse facility will become Haviland Pool & Spa Southwest (HSW).
“I’m pleased to welcome this Southwest-based business to our Haviland family,” said Haviland Enterprises, Inc. Vice President Sales and Marketing Art Harre. “This acquisition aligns with our strategy to expand Haviland’s capabilities as well as our geographic locations. Ultimately, it will benefit the customer experience.”
HSW will be utilizing its tableting, blending and packaging capabilities to strengthen the processes and products of Haviland’s existing business groups.
Founded by Blaine Mills, Blue Excess has been contracting chemical blends for regional and national pool and spa customers since 2013. Mills will continue managing operations at the Chandler facility.
Haviland Pool and Spa Sales Manager David O’Brien applauds the addition of Mills and his team: “We’re fortunate to have them join us. They are a first-class organization that does things right."
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