Water Treatment Sales Team
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Surface Finishing Technical Director
Graham Torr currently serves as Sales and Marketing Manager for Haviland Products Company and is liaison to company President & C.E.O. Bernie Haviland for all technical service issues, general director of surface finishing operations for the Technical Sales Team, specialty product research, development, marketing and advertisement.
Since joining the company in March of 2000, he has orchestrated the transition from mere distributor, to formulator and manufacturer of specialty products. This has subsequently grown this business area to compete with other major SF suppliers and set the stage to take Haviland Products Company (Surface Finishing Division) in to the 21st Century!
Graham has over 15 years experience in the surface finishing industry and is fully conversant with chemical process and properties of all analytical, theoretical and practical plating operations, including: Zinc (Alk. CN, NCN, Cl), Copper, Nickel, Chrome, Tin, Tin-Lead, E-Deposition, Phosphate, Aluminum and Zinc Chromate conversion coatings, rack design / process optimization, customer services and general plant management.
His previous work experience as Plant manager for two plating plants include responsibility for entire plant operations, including: workforce (>50 employees) die cast quality, polish/buff process, plate and all environmental reporting pertinent to EPA, DEQ, City of Grand Rapids and Michigan effluent and emission limitations.
He is a current N.A.S.F./A.E.S.F member, serves on the board of directors for the South-west Michigan N.A.S.F. branch, holds A.E.S.F. diplomas in study courses ranging from electro-chemistry to electro-finishing metallurgy and has attained CEF-3 registration.
- Terry Thompson joined Haviland Products Company in 2009 as an Account Manager for Water/Waste Water Treatment accounts. Terry’s 30 years experience in the chemical business includes sales, marketing and management.
- Starting with Haviland’s Consumer Products Division in 1975, he called on swim pool dealers, distributors and manufacturers. He was often called upon to give swim pool chemistry seminars to the retail public. After a short stint as Branch Manager for a major pool manufacturer in Southeast Michigan, Terry returned to Haviland in 1979 to head up the Consumer Products Division. It was during this time that the Division started to expand the business to major mass merchandisers and national accounts.
- In 1988, Terry transferred to Haviland Products Company and was appointed Solvent Product Manager. In 1989, he was assigned a territory and became an Account Manager for Industrial Products. In 1992, he was appointed Senior Account Manager for a West Michigan chemical company and was responsible for sales to major pharmaceutical and specialty chemical accounts. Always seeking ways to improve logistics, solve problems and lower costs, Terry looked for opportunities and potential from bag and deldrum products to railcar shipments. In 2000, he became Sales Manager overseeing a sales force committed to quality and service.
- In 2005, Terry left the chemical business to form his own construction company and get a taste of the entrepreneurial experience. The many facets of business experience gained over many years has given him a great insight into the works of the business world and the critical importance of good chemical distribution combined with technical expertise.
- Sales people talk. Good sales people listen. Great sales people solve problems.