Reaching the Summit
Bill Landgraff knows a thing or two about customer service. As a manager for a company who has had the majority of its manufacturing outsourced for the past 10 years, I can confidently state that Haviland Products has separated itself from others by providing second-to-none customer service. Plain and simple. The timely responses received from my Account Executive Kevin Nicholas, to the outstanding lab staff and their commitment to root cause analysis, Haviland is on the ball and a true pleasure to work with.
The value-added services provided by Haviland, which were recognized early on, have now become one of the primary reasons we have decided to slide more business to Grand Rapids in the coming months. We look forward to a long lasting relationship as we grow our business even further.