Food & Pharma Sales Team
Please contact us any time. Our experienced team is here to help.
Surface Finishing Technical Director
Graham Torr currently serves as Sales and Marketing Manager for Haviland Products Company and is liaison to company President & C.E.O. Bernie Haviland for all technical service issues, general director of surface finishing operations for the Technical Sales Team, specialty product research, development, marketing and advertisement.
Since joining the company in March of 2000, he has orchestrated the transition from mere distributor, to formulator and manufacturer of specialty products. This has subsequently grown this business area to compete with other major SF suppliers and set the stage to take Haviland Products Company (Surface Finishing Division) in to the 21st Century!
Graham has over 15 years experience in the surface finishing industry and is fully conversant with chemical process and properties of all analytical, theoretical and practical plating operations, including: Zinc (Alk. CN, NCN, Cl), Copper, Nickel, Chrome, Tin, Tin-Lead, E-Deposition, Phosphate, Aluminum and Zinc Chromate conversion coatings, rack design / process optimization, customer services and general plant management.
His previous work experience as Plant manager for two plating plants include responsibility for entire plant operations, including: workforce (>50 employees) die cast quality, polish/buff process, plate and all environmental reporting pertinent to EPA, DEQ, City of Grand Rapids and Michigan effluent and emission limitations.
He is a current N.A.S.F./A.E.S.F member, serves on the board of directors for the South-west Michigan N.A.S.F. branch, holds A.E.S.F. diplomas in study courses ranging from electro-chemistry to electro-finishing metallurgy and has attained CEF-3 registration.
Susan joined the Haviland Products sales team in 2004.
Her 25 years in the chemical distribution industry has provided her with the expertise in the commodity chemical industry, while specializing in the solvent market. She is also familiar with the pharmaceutical industry and its standards. Susan’s 25 years experience includes purchasing where she was responsible for procuring $3,000,000 per year in solvents and acids for Haviland Products.
Susan also has a certificate in Management, and belongs to the American Purchasing Society as a Certified Purchasing Professional.
- Lydia joined the Haviland team in 2011. Prior to joining Haviland, Lydia gained 14 years of experience in sales, customer service, and finance. In addition, she brings an impeccable ethic and desire to create that customer to client relationship which Haviland saw as an undeniable reason to bring her on board. She is a 1999 graduate of Baker College in Muskegon with an Associates in Small Business Management. Lydia currently is Haviland’s Account Manager for Inside Sales.